Support and Security Policy

Effective date: 2026-09-13

The provider research service is being prepared. New requests and purchases are currently unavailable. No researched provider network or proven ranking is available through this service.

This update applies prospectively. Previously accepted terms and purchase receipts continue to govern existing agreements and their rights. This page does not replace those agreements, change a completed purchase, or remove support, privacy, refund, cancellation, receipt, or retained-record access rights.

Existing account help

Contact [email protected] for account access, existing records, receipts, cancellation, or refund requests. Email support has a best-effort response target of 2 business days, not a guaranteed resolution time. Include an account or purchase reference and a short description; avoid unrelated personal information.

Sign in to your existing account or contact [email protected] for account help. New-service availability does not remove existing customer rights.

Privacy and security

Privacy requests go to [email protected]. Report suspected vulnerabilities to [email protected]. Support will not ask for your full password, payment card, private key, or AI provider key.

We investigate credible reports, contain verified issues, preserve necessary evidence, and provide legally required notices. Good-faith reporting does not authorize access to other customers' information, disruption, extortion, or unlawful testing. Share sensitive evidence only when needed through an approved secure channel.

Research scope

The planned service concerns provider information. Customer support does not make repair arrangements or provide emergency assistance. For immediate danger, contact the appropriate emergency service directly.