Support and Security Policy

Effective date: 2026-10-20

Contractor research is available free during launch: up to 3 reports per account every 30 days, with no purchase or subscription. An optional one-time purchase, Project Guard ($39 for one home project, no renewal), is described in Service and Pricing. It covers contractors licensed by the California Contractors State License Board (CSLB). It is not a verified provider network or a quality ranking.

This update applies prospectively. Previously accepted terms and purchase receipts continue to govern existing agreements and their rights. This page does not replace those agreements, change a completed purchase, or remove support, privacy, refund, cancellation, receipt, or retained-record access rights.

Account and research help

Contact [email protected] for account access, existing records, receipts, cancellation, or refund requests. Email support has a best-effort response target of 2 business days, not a guaranteed resolution time. Include an account or purchase reference and a short description; avoid unrelated personal information.

Anyone, including a contractor named in a report, can ask us to correct our information free of charge with the correction form at app.acostekai.com or at [email protected]. A reviewer checks the original CSLB record. Payment never changes what a report shows.

Sign in to your account or contact [email protected] for account help. New-service availability does not remove existing customer rights.

Privacy and security

Privacy requests go to [email protected]. Report suspected vulnerabilities to [email protected]. Support will not ask for your full password, payment card, private key, or AI provider key.

We investigate credible reports, contain verified issues, preserve necessary evidence, and provide legally required notices. Good-faith reporting does not authorize access to other customers' information, disruption, extortion, or unlawful testing. Share sensitive evidence only when needed through an approved secure channel.

Research scope

The service concerns contractor information. Customer support does not make repair arrangements or provide emergency assistance. For immediate danger, contact the appropriate emergency service directly.