Refund and Cancellation Policy

Effective date: 2026-10-20

Contractor research is available free during launch: up to 3 reports per account every 30 days, with no purchase or subscription. An optional one-time purchase, Project Guard ($39 for one home project, no renewal), is described in Service and Pricing. It covers contractors licensed by the California Contractors State License Board (CSLB). It is not a verified provider network or a quality ranking.

This update applies prospectively. Previously accepted terms and purchase receipts continue to govern existing agreements and their rights. This page does not replace those agreements, change a completed purchase, or remove support, privacy, refund, cancellation, receipt, or retained-record access rights.

Existing purchases and subscriptions

Contractor research is free during launch and no payment is taken for it. Existing payments and entitlements retain their accepted terms. A change in the service does not itself cancel an existing subscription or erase a refund obligation.

Project Guard

You can ask for a full refund of a Project Guard purchase within 7 days of paying, for any reason, from your signed-in account, by email to [email protected], or at (909) 619-4946. After 7 days we refund if the service did not work as described. A refunded pass ends at once; the records you entered stay available to download. Project Guard is a one-time purchase and never renews.

Cancel an existing subscription online from your signed-in account. No telephone call, postal mail, or unnecessary multi-step retention flow is required. Cancellation stops future renewal charges once confirmed by the payment provider. Account and retained-record access remain available under previously accepted terms and applicable law. A cancellation receipt records the effective date and subscription identifier without task content or API keys.

Current access is for existing accounts and retained records; previous repair services are no longer offered. Withdrawal of a service does not waive any existing contractual service or refund rights. If a service you purchased is unavailable, contact [email protected] for review and any remedy owed under your accepted terms and applicable law.

Refund requests

You may request a refund from your signed-in account or [email protected]. Subject to mandatory law and marketplace rules, we offer a refund for a first paid charge requested within 7 days from the first charge when the request is not fraudulent, and for an unused renewal charge. A materially consumed renewal may be denied with an explanation and support escalation. Duplicate requests are idempotent. Approved refunds are sent through Stripe, Inc. to the original payment method when practicable; timing then depends on that provider.

A payment-provider failure does not mean that a cancellation or refund succeeded. Pending or failed requests remain subject to confirmation from the payment provider. Nothing here restricts a non-waivable card-network, marketplace, or consumer right.

Cancellation, expiry, or refund does not remove access owed under accepted terms or law to receipts, legal documents, account closure, key removal, support, or retained records and exports. Contact support if an account control is unavailable.